Shipping policy
This page sets out how orders from Sophie and Dan are processed and delivered, so there are no surprises after checkout. A short summary also appears on our FAQ page.
Processing and delivery
Orders are processed within 1 to 3 business days, Monday through Friday. Once an order ships, delivery typically takes 5 to 12 business days, for a total delivery time of 6 to 15 business days in most cases. A tracking link is emailed the moment your order ships.
Our fulfillment team works Monday to Friday. Order processing stops on Friday at 5:00 PM ET and resumes Monday at 9:00 AM ET; anything placed after that cut-off, or over the weekend, is picked up the following Monday. Orders placed before 5:00 PM ET on a business day begin processing that same day.
Under the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, if we cannot ship within the stated time we will contact you with a revised date and let you choose to wait or cancel for a full refund.
Shipping cost
Every order ships free, with no minimum order value and no separate delivery charge at checkout. All amounts are charged in USD (US dollars). Where we are required to collect state or local sales tax, it is calculated and shown before you pay.
Where we deliver
We ship worldwide. Within the United States we reach all fifty states and the District of Columbia, to the address entered at checkout. We cannot deliver to PO boxes or to APO/FPO addresses. Orders to other countries follow the same processing and delivery times and the same return process described here.
Duties and customs
Orders are shipped from the Netherlands. Any import duty or customs fee on your order is covered by us, so nothing extra is charged to you on delivery.
Placing an order
Add your chosen item to the cart, double-check the size and variant, and proceed to checkout. Enter your shipping address carefully, since an accurate address keeps your delivery on schedule. Payments run over an SSL encrypted connection, and we accept Visa, Mastercard, Maestro, Shop Pay and Google Pay.
Tracking
You will receive tracking information as soon as your order ships. The first scan can take up to 48 hours to appear. If a tracking link does not work, or you have questions, customer service is glad to help.
Marked delivered but not received
An order is considered fulfilled once the carrier confirms delivery to the address given at checkout. If tracking shows delivered but the parcel has not reached you:
- Double-check the address on your order confirmation.
- Ask neighbours, household members or a building's front desk in case someone else accepted it.
- Contact the carrier directly for more detail on the delivery.
We are not responsible for a parcel lost or stolen once delivery is confirmed, but we will still help by sharing the tracking details and supporting an investigation with the carrier.
Parcel never arrived
If the full delivery window has passed with no parcel, email info@sophieanddan.com with your order number. We will trace it with the carrier and either resend the order or issue a full refund.
Contact
Email: info@sophieanddan.com
Telephone: +31 6 22225485
Estimated response time: within 24 hours on business days
Customer service hours:
Monday to Friday: 9:00 AM to 5:00 PM ET
Business information
Sophie and Dan
a trading name of ROAS 3 LLC
5830 E 2nd St, Ste 7000 #38197
Casper, Wyoming 82609
United States
Email: info@sophieanddan.com
Telephone: +31 6 22225485