FAQ

Quick answers to the questions we hear most about orders, shipping and returns. For the full wording, see the linked policy pages.

Orders and payments

How do I place an order?

Add the items you want to your cart and complete checkout. A confirmation email with your order details follows right away.

Which payment methods can I use?

Visa, Mastercard, Maestro, Shop Pay and Google Pay. See the Payment Policy for details.

Shipping and delivery

How long until my order arrives?

Orders are processed within 1 to 3 business days and are in transit for 5 to 12 business days worldwide, for a total delivery time of 6 to 15 business days. Orders placed before 5:00 PM ET on a business day begin processing that same day. Full details are in the Shipping Policy.

Is shipping free?

Yes, every order ships free with no minimum spend.

Can I follow my parcel?

Yes. A tracking link is emailed as soon as your order ships, and you can also check progress on the Track Your Order page.

Returns and refunds

How long do I have to return something?

30 days from the day your order is delivered. The full conditions are in the Refund Policy.

When do I get my money back?

Once your return reaches us and passes inspection, the refund is issued to your original payment method within 10 business days.

Still need help?

Our team is glad to help with anything not covered above.

Email: info@sophieanddan.com
Phone: +31 6 22225485

Customer Service Hours:
Monday to Friday: 9:00 AM to 5:00 PM ET

Business Information

Company Name: ROAS 3 LLC
Business Address: 5830 E 2nd St, Ste 7000 #38197, Casper, Wyoming 82609, United States

Sophie and Dan is a trading name of ROAS 3 LLC